"A traumatic experience at new whiston hospital"

About: Whiston Hospital

(as the patient),

i had a cancer removed from bladder at the beginning of march and had to go for another op to make sure it hadn't spread.7 weeks later i arrived one day earlier this week at 7 45 am. no one said their name to me, just give me your letters and go in there we got no beds. waited 2 and 1/2 hours then was taken to a ward again nobody greeted was left sat in a chair with curtains round.

Porter came to take me to theatre i told him i had no gown, stockings and cap whereupon he went to look but came back no luck. Then a nurse threw a pair of surgical stockings on the bed said put them on, as i am partly disabled with back i couldn't put them on, grudgingly the person helped. waited for a gown then ages later i was taken for my op.later i asked for a painkiller and was given one of my own prescibed tablets that was at 2 00 pm. i asked for a jug of water as my op was the bladder should drink a lot. wasn't any nurses on the ward so i was left from 2 00 pm until 11 50 pm. i rang for painkiller and water. Nurse came said we're busy so i rang 10 mins later same thing. i blew a fuse and told them they wern't nurses and i was going home, but with a catheter in i wasn't allowed out of bed not one of us slept a wink that night.

next morning ward manager came and I told them what happened it was all logged down and i said i wanted it to go to the executive. a lot of people came round my bed and a very kind man gave me a hug and said this isn't right. well the day went on, i was asked did i want a bowl to wash i said yes as i hadn't been allowed out of bed but they couldn't find a bowl this is a new hospital.

Then no jugs were available for water i was told we will have to send out to tesco for some jugs.i had taken a large bag of my drugs in and nobody came to put them under lock.at one stage a nurse came gave me a b/p tablet at night which i take in morning,i could go on but fed up reliving it so i cut this story short, just hope after my experience i don't have to go in whiston hospital again.

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Response from NHS Knowsley

Thank you for your comments which I have forwarded to the PALS Team at St Helens and Knowsley Teaching Hospitals NHS Trust.

Please do not hesitate to contact the PALS team at the above hospital on 0151 430 1144 if you would like to discuss any aspect of the service with them.

Kind regards

Jacqui Sellek

PALS Co-ordinator

NHS Knowsley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by shattered (the patient)

Hello Jacqui Sellek, thank you so much - i'm relieved people like you exist, and wasn't aware anyone would be bothered.

I did contemplate going to PALS but got a lot out of my system writing it down and i hope others see what's happening.

Thank you again,