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X-Ray complaint

Story from nhs.uk

"X-Ray complaint"

About: Witney Community Hospital

Following an appointment with the GP, I was asked to go to the Witney Hospital to do an X-Ray to my chest. I arrived in reception around 9am and was informed that I would need to come back as the service would not open until 10.30am. At 10am, when I got there, I realised patients are being given numbers for the waiting room.

As I ask again in reception, I get 'oh, I didn't realise your GP had requested the X-Ray'. But, it's what I said!

So, here I am with a number 10, when I should have been given a much shorter waiting time, given how soon I had arrived. Unbelievable! The member of staff makes a mistake and I pay for it! Unacceptable, no wonder patients are unhappy. We are people, not numbers!

This incident happened this morning, Thursday 6th of October.

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Responses

Response from Witney Community Hospital 7 years ago
Witney Community Hospital

Submitted on 12/10/2016 at 14:40
Published on nhs.uk on 13/10/2016 at 02:30

Thank you for taking the time to leave feedback with regards to your visit to Witney Community Hospital to have an X-Ray.

I have made some enquires and although the X-rays are completed on an Oxford Health site the service is actually provided by Oxford University Hospitals (OUH). I have forwarded your feedback onto them to make them aware of your experience and to also enable to them to look into the process of handing out numbers that they are currently using.

If you wanted to contact OUH's PALS Team to discuss this in more detail, they can be contacted on 01865 221728 or via email palsjr@ouh.nhs.uk

Kind regards

Sarah Woods

PALS Officer

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