"they showed an awareness of my humanity"

About: Medway Maritime Hospital / Cardiology

(as the patient),

Following experiencing chest pain and summoning an ambulance, I was examined and consequently admitted to Nelson Ward at the hospital. From the time of my admission, to my discharge five days later, my experience was a very positive one. The treatment and care I received whilst at the hospital made me proud of the system of health care which is extended to citizens of this country. From the auxiliary staff, to the doctor who used their skills to repair a defect in the arteries supplying my heart, I felt that I was entrusting my well-being to people who knew what they were doing and who cared about the outcome that they were working together to obtain for me. Not only were these people carrying out their roles with skill, thoroughness and dedication, but they all showed an awareness of my humanity and a desire to do whatever was within their power to make my experience as positive as was possible.

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Response from Medway NHS Foundation Trust

Thank you for taking the time to respond to your recent treatment here at the Trust.

I was so pleased to read that the staff demonstrated genuine care and put you at the centre of all the decisions to help you have a positive experience.

I will ensure the staff are made aware of your feedback.

The Patient Experience Team

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