"20 week scan at the antenatal clinic"

About: Lincoln County Hospital / Maternity

(as the patient),

The member of staff that did the ultrasound was very unfriendly, didn't make us feel at ease at all, didn't talk us through what they was seeing on the screen and it truly ruined the experience of our 20 week scan. I didn't even see my baby on the screen! Truly upsetting.

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Response from United Lincolnshire Hospitals NHS Trust

Dear AnniM

I would first like to say that I am extremely sorry that you have had reason to complain about the service you received when attending for an ultrasound scan at the Lincoln County Hospital, and would like to thank you for raising these concerns. I like to apologise for the manner in which our staff made you feel, this is something we feel very passionate about and pride ourselves on our compassion

Unfortunately it is difficult to fully resolve this issue without further information. I would encourage you to discuss your concerns with PALS and this will allow me to undertaken a full investigation. The team can be contacted on 01522 707071 or PALS@ulh.nhs.uk Please use reference number 318681 when you contact the team.

Genuinely listening to our patients experiences of care is extremely important to us and learning from where we could have done better is a corner stone to our journey of continuous improvement.

Many Thanks

Sarah Clapham

Ultrasound Services Manager