"A &E department.visit."

About: Western Eye Hospital

Attended A & E dept yesterday on advice of my GP as a lump had suddenly appeared in my eye which was also v bloodshot. It wasn't a stye or conjunctivitis & they thought it was probably a cyst. As I am at risk of glaucoma & my eye pressures seem to fluctuate wildly I was actually concerned it was connected, some sort of haemorrhage or worse. My GP had told me there was a 24 hour walk in service so I was expecting to wait. It turned out that I waited over an hour to see the nurse who assessed me & then more than two hours more before I saw a doctor. But, within minutes the doctor had diagnosed a conjunctival cyst, told me what they were going to do ie lance it & before I could protest, the job was done totally painlessly & I was on my way with a prescription for antibiotic cream which I was able to collect from the pharmacy on the way out. I can't praise this service highly enough & the long wait is as nothing when you know you're going to be seen by an eye specialist at the end of it. As a Londoner, I'm delighted to know that this service exists & 24/7 too....how lucky are we? The NHS at its best, thank you.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received in the Accident & Emergency Department at the Western Eye hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Thank you for taking the time to post your response.

Imperial College Healthcare NHS Trust appreciates and values your comments.

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