"Appaling communication skills"

About: City Hospital campus / Respiratory medicine

I was fast tracked for a Cat scan on my lungs. Very worrying. Two weeks later, Nothing. It's always 20+ minutes on hold to get through the switchboard, then the secretary of the Doctor you need isn't there, so you leave a message, and they don't call you back. Again. And again. And again.

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Story from NHS Choices

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Response from Nottingham University Hospitals NHS Trust

Sorry to hear you have had problems getting through to us via switchboard. I have shared your feedback with our switchboard team. I would like to help get an update on your CAT scan results but need some additional details to be able to do this. Can you please contact me directly on nuhcommunications@nuh.nhs.uk or call me on 0115 924 9924 ext. 66020.

Thank you,

Ashley Rolfe,

Patient Information & Experience Officer.