"2hr wait for blood test, dirty toilets, etc"

About: Queen's Hospital (Romford)

The hospital is overcrowded. I waited 2hrs for a blood test, despite 8 phleb in operation. Extremely slow service. Went to use disabled toilet. People were queue jumping. Able bodied were also using disabled toilet. Why is the disabled toilet doubling up as a baby changing room? Went away, came back to use toilet, room was wet with used or wet tissues / wipes and stained toilet. No one monitoring the queues, or cleaning the toilets regularly.

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Response from Queen's Hospital

Thank you for your comments.

I am disappointed to read your concerns regarding our disabled toilets and the waiting times for our Phlebotomy service. Your comments have been passed to the Phlebotomy Manager and concerns regarding the disabled toilets have been passed to Sodexo. If you wish to discuss this further, please contact our PALS team on 01708 435 454 or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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