About: Sandwell General Hospital / Accident and emergency

Last year i came to this hospital they mis dignosed me saying i have uti, sent me home , 20 mins later i passed out and when i went to another hospital i was actually septic. Today i went again with shortness of breath they made me wait 2 hours to tell me a gp would see me amd that would be another 2 hours. If i wanted to see a gp would i have not gone to my own. Attitide of front desk is reception. Maybe next time i need to record the service and realse it to social media. Instead of putting extra people on desks use them staff to triage fact that im also a nurse and did not disclose this to them i felt there service was disgusting.

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Response from Sandwell General Hospital

I'm sorry to hear about your poor experience. So that we can learn from this I would be grateful if you could send the details to our Patient Advice and Liaison Services (PALS) team at swb-tr.pals@nhs.net so that we can look into this further. Best wishes, Toby Lewis, Chief Executive.

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