"Wonderful !!"

About: The Princess Royal Hospital / Accident and emergency

Fantastic staff and fantastic care.

Had to take youngest son into A&E after an accident at school on Friday. We had a short wait whilst I registered him in, I said I thought that he had a broken arm and was feeling sick and faint, he was doubled over in a chair at this time I was ready for a wait as they were fairly busy. In under 5 minutes he was seen by triage nurse who took one look at his arm and arranged for him to go straight to a cubicle and he was immediately given pain killers. Had a couple of x-rays seen by a consultant and was immediately admitted to the children's ward for surgery the following morning. he was very well looked after the whole time by very attentive staff.

A very safe environment with an excellent care all round. Even the car park staff were really good!!

Story from NHS Choices

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Responses

Response from The Princess Royal Hospital

Thank you for taking the time to provide your feedback following your Son's visit to the Emergency Department and subsequent admission for surgery. I am delighted to have read that the care that your son received was as you would have expected.

I have shared your comments with the Matron and Ward Manager for the Emergency Department as well as the Operational Management and I have asked them to share your story with their staff.

I hope by now that your son is fully recovered from the procedure and that his arm is healing well.

With Kind Regards,

Patient Experience Team.

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