"Accident and Emergency"

About: Croydon University Hospital / Accident and emergency

I went into A&E due to my health condition irregular heart beats.

I was concerned that it may take a toll over my health.

I was seen after about 35 mins for the EEG.

A consultant came to view the results and talk to me.

They were so inconsiderate and was more like saying don't waste my time.

It made me feel belittled.

They had no consideration at all.i then had to wait 4 hours for feedback of the blood results and dr report.

They showed no consideration at all when I asked if my report came threw.

It was horrible.

Very abrupt and unconsiderate.

I thought professional people had empathy in a place were sick go.

But not in May Day

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

Dear Sambla

I am sorry to learn of your experience. I have passed your comments to the senior staff responsible for A&E so that they are aware of your concerns. If you are able to contact our PALS office with more information about your experience, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Hilary Frayne, Head of Nursing for Patient Experience and Quality

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