"Being treated with a suspected stroke"

About: St George's Hospital (Tooting) (London)

At a time of great vulnerability I could not have had a greater feeling of security that I was being looked after by very caring experts. The warmth of greeting and explanation of how I was to be looked after was wonderful and from then on I felt that I was treated with respect and concern. I was admitted on a Saturday and I did feel concern that I would suffer from the ' weekend ' situation I was completely wrong.The care I had was as focussed as any other days of the week, and the scans that I had were completed efficiently in the morning of the Sunday. Following the scans I was soon visited by the consultant who totally impressed me with their manner and their sharp and clear explanation of what I had suffered and why. The whole staff including the nurse who records blood pressure, and the person who changes the water jugs, were good-humoured, friendly and courteous. Also, when a person is scared after being admitted to a stroke ward, they need patience, understanding, and expertise; these qualities were in abundance with the staff on this unit. They have my utmost respect.

Story from NHS Choices

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Response from St George's Hospital (Tooting)

It is a great pleasure to read your comments on the care you received from the staff you met on your journey through our hospital.

We are very pleased to read that you were met with patience, understanding, and expertise. Thank you for taking the time to post your comments on this site - the comments will be sent to the manager of the Stroke unit..

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful