"Very friendly staff who put me ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

Very friendly staff who put me at ease, could ask any questions, very clean wards, my operation went ahead early which was great

What could be improved

Signage to the ward, was difficult to find. Also needs to be a better 'pick up' area outside for patients

Anything else?

I recently went into UHNS for surgery on the day ward. This is the second time I have been in the space of a year and the staff have always been excellent. Staff put me at ease straight away and I felt comfortable for my entire stay, nothing was too much trouble. There were plenty of staff for the number of patients on the ward and all patients were seen to promptly if necessary. The ward was spotlessly clean aswell. The care is excellent and the hospital should be proud of its staff and the care it offers.

Story from NHS Choices

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