"I am nearly 72 years old and live ..."
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
Posted by M*****. (as ),
What could be improved
I am nearly 72 years old and live on my own in a flat at a sheltered Scheme. After suffering for more than two weeks with a swollen foot -not able to put a shoe- and in an extreme pain, I have pulled the alarm cord in the Scheme to call an ambulance for me. I have no relatives or friends nearby. At the outpatients department I have been seen by a nurse who proceeded to give me a lecture for how costly was the ambulance and I should not have taken it. Before even read my case, I am on a recovering stage of pulmonary embolism and having had similar symptoms currently, a swollen foot, shortage of breath and not Doctor
to visit me-the doctor was in Addlestone and I live in Ottershaw and I have to rely on public transport which I could not take as I could not walk properly until now- I only had a telephone conversation with them, the only option left as the extreme pain continued is to contact the ambulance.
To have an assessment nurse to lecture me I have found totally rude and direspectful and not showing any empathy to my circumstances.
If this was correct when the ambulance arrived and I had to be examined by the medical assistant there, they could easily advised me to stay put in bed -why did they take me to hospital if I should not qualify for this service?
I have been living in U.K. for 52 years and have had used any hospital rarely ,only as a student nurse when I was young. I feel the way I was treated the nurse quite humiliating especially as after seen by the Doctor there has handed me the medications prescribed and said you can take a taxi now. Did they ever think if I had any money with me or even if I could afford it? Very bad manners and really bad service from them I am sorry to say.
Quite disappointed about it.
Staff should be more sympathetic when giving their services.