"Poor time keeping and poor facilities at OP appt"

About: Queen Margaret Hospital / Cardiology

(as a relative),

Arrived 15 mins prior to appt! Small waiting area with no mags/papers or TV. Only BHF info booklets.

I thought one nurse was very rude to a lady who made a statement that she had been waiting a while!
there was a nice lady at reception.

All seats were soon filled up-- no one supplied more chairs. All the while a second waiting area was almost empty with plenty comfy chairs/mags and huge TV on!

Eventually seen 55'mins late with no apology or explanation given.

Unknown Dr who did basic check on Mum  for her follow up following cardiac surgery and sent her away with 1 year follow up appt.

Very disappointed indeed. If clinic running late at least let people know and provide some distraction for them.

Didn't help when staff were all eating their lunch in nearby office as we left- starving

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Response from Louise Ewing, Patient Relations Manager, NHS Fife We are preparing to make a change

picture of Louise Ewing

Dear MAdwife21

Thank you for taking the time to tell us about your experience when you attended Queen Margaret for a Cardiology appointment. I was sorry to hear of the delay you experienced and of the lack of explanation for this. Where clinics are running late we expect patients to be notified, I am sorry this did not happen. What you describe about the environment was also disappointing and I am sure this is something we can improve on. I will make sure the Senior Charge Nurse sees your post and will ask if she can review this element of your feedback. When I hear back I will get back to you.

In the meantime, thanks for giving us your feedback.


Louise Ewing

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Update posted by Madwife21 (a relative)

Thank you for this reply. Much appreciated.