"discusting service"

looking on the qe hospital facebook page the pictures of the staff smiling and giving the impresion of being warm and inviting .... yer right what noncence they are not like that when you visit they are cold and dredful people on ward 621 and for a cancer chemo ward its not what a paitent needs to se on one accasion 2 sisters was arguing its discusting

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Response from Queen Elizabeth Hospital Birmingham

Dear Mikie,

Thank you for taking the time to provide feedback on your experience whilst being treated on Ward 621 at the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you are unhappy with the care you have received and are keen to discuss your concerns further so that we can try to resolve them whilst continuing to provide the care and treatment you require. Our Patient Advice and Liaison Service (PALS) are happy to assist you with this and can be contacted using the details below.

Alternatively when you next attend for treatment please ask to speak to the Senior Sister or the Matron. These senior nursing staff will be happy to listen to your concerns and take action where necessary to try to resolve them to your satisfaction.

PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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