"Staff went over and above to help!"

We recently moved and registered with this surgery.

My daughter has a life threatening nut allergy that requires a jext pen.

The pen had expired so I contacted the surgery to see what I needed to do as my prescription had also expired.

Long story short, my old surgery didn't pass any medical information over to our new surgery and threw every obstacle in the way.

The reception team at Sandhurst Surgery jumped over every hurdle they threw!

I had a new jext pen for my daughter within half a day!

The staff were very friendly and helpful, so much so, that my daughter insisted on bringing them some chocolate for all the trouble the went through to help her!

Thank you so much!

My daughter is now safe because of you :)

So happy to be a patient of yours!!

Story from NHS Choices

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Response from Sandhurst Group Practice

Dear Melanie,

Thank you for your posting and your kind comments. It is pleasing to see that you were happy with your daughter's care at the Practice. We do not provide this service but I have passed your comments on to them . I am sure that they will appreciate this.

Kind Regards,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: trevor.lyalle@berkshire.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful