"Tonsillectomy that went wrong"

About: East Surrey Hospital / Ear, Nose and Throat

(as the patient),

I had a Tonsillectomy on one Wednesday in mid September and was discharged very late that same evening. On the Friday evening I went to bed with a swollen Tongue, Throat and Neck and had some breathing problems, so my wife called an ambulance and I was re-admitted with an infection. I was then discharged on the following Sunday.

On the next Tuesday morning I had a slight bleed and called my Consultants Secretary who suggested I come and see the Consultant the next day (Wednesday) which I did.

I was then told that the bleed was insignificant and that the good news was that there was no Cancer in my throat.

I went home and in the late afternoon began a massive Haemorrhage and was rushed back to hospital for emergency surgery.

I particularly want to express my thanks to two young nurses in cubicles who were fantastic, sadly I can't remember their names. I also want to thank Sister Claire in the recovery ward who again was so very nice to me and my wife. My biggest thank you goes to the wonderful Anaesthetist Dr Hawksley, this lady was not just the ultimate professional but the most caring person. Not only did she re-assure me that she would get me through this ordeal but she spent the time to look after my wife who was obviously distraught but what was happening to me, Dr Hawksley was absolutely amazing and I would like to thank her so very much! !

Of course I also want to thank the ENT team who performed the operation.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear CRB,

Many thanks for sharing your story, it is good to hear that you are now on the road to recovery after what must have been a very worrying time. I will make sure that your appreciation and kind comments are passed on to Dr Barbara Bray, our Chief of Surgery and Consultant Anaesthetist, who will pass them on to Dr Hawksley and the recovery team in theatres.

With best wishes,

Cathy White

Patient experience lead

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