"We are distraught and perplexed"

About: Derriford Hospital / General medicine

(as a relative),

My mum was admitted to Derriford Hospital following a fall 2days previously.

She had bruising and pain on movement in her chest area.

She was given a chest X-ray which was not reported and treated as nil acute.

She was put on broad spectrum anti biotics late on day 1 for chest crackles.

We could not get to speak to a doctor for 5 days about the results of her xray, we were assured that nil acute. no breaks.

Day 5 Her condition deteriorated and a CT of her chest reaveal several broken ribs, frail chest, pleural effusion, Pneumonia collapsed lungs and a large hemothorax.

She was prescribed Enoxaparin on admission. She died on the 11th day.

It is reported that she had a fall in hospital but this has been crossed out..

We are perplexed. Notes were removed from her bed and one observation written on toilet tissue.

There is going to be a coroners inquest but we are distraught and perplexed.

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Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Ebbony

Firstly please accept my sincere condolences for the loss of your mum, I'm really sorry to read about what happened. The patient opinion website is anonymous but if you require any support in the lead up to the coroners inquest please email through to to plh-tr.PALS@nhs.net.

With best wishes

Claire Jukes

Patient Experience Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ebbony (a relative)

Dear Claire

I have been in contact with PALS about this.

There appears to be difficulties faced by the matron on Merrivale ward in gaining my mums records, so that I can have a response to our concerns.

PALS confirmed that we would be able to talk this though with her and she would arrange an appointment on contact.

This is not happening and I have yet to have a response from PALS to my request that they assist the Matron

My sister has now left to go back to Edinburgh without any way forward.

Please help.