"Long awaited neurology appointment"

About: Royal Shrewsbury Hospital / Neurology

After waiting over 7 months to see a consultant with our 17 year old daughter, who has poorly controlled intractable epilepsy, we were not impressed by the brevity of our appointment or quality of treatment. We were asked for her history, she was briefly examined and the consultant quickly gave us their recommendations before firmly shepherding us out the door with no time for questions. I managed to ask one question, relating to a recommendation given by a consultant where we lived previously, they scarely could answer us. It seemed to us that they had not taken in the letter sent to them via records from the last time that we managed to seek advice in Scotland (from a kind neurologist doing the best they could for our daughter).

This consultant in Shrewsbury was polite to us, and kind enough to our daughter but the drive to the hospital and the anticipation felt a waste of time ... the first time I have felt this in our daughter's treatment. We don't even know whether it is fully the fault of the system and problems in the NHS or a lack of true care from the "professional" involved.

We'll have to wait and see what their recommendations are ... it is not even clear how those will reach us and whether we are supposed to make decisions on the medications ourselves.

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Response from Royal Shrewsbury Hospital

Thank you for taking the time to share your comments with us. I am sorry to hear that the service you have received at the Royal Shrewsbury was not as you would have expected. If you would like to discuss your concerns further, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) at the Royal Shrewsbury who will be happy to help you.

In the meantime, I hope that you and your Daughter have the information that you needed from the Neurology service and are receiving the assistance you would expect from this team.

In the meantime, I have passed your comments to the Assistant Business Manager and Clinical Director for Neurology.

Again, thank you for your feedback and do please contact the PALS office if they can assist you further.

Kind Regards,

Patient Experience Team

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