"Newark Minor Injuries Unit"

About: Newark Hospital

After a follow up from a fall in Cornwall and injury to my elbow, I was contacted when home by the Cornwall hospital to have my elbow re xrayed locally to confirm their diagnosis - chipped bone - but they stated the treatment should continue as advised, ie to keep arm moving.

As I thought this essentially to be a confirmation of this diagnosis, I went to Newark Minor Injuries Unit, not expecting to have my arm put in an L shaped cast and be booked into Kinsgmill Fracture Clinic.

As I live equidistant between Lincoln and Newark, I asked to change to Lincoln, which was not possible unless I did this myself.

So I did.

Newark provided sealed notes, but failed to include the all important XRAY (hard copy or digitised).

Subsequently I had to have my arm re xrayed in Lincoln, and coincidently was seen at the Lincoln Fracture Clinic by both a Consultant and Registrar, who both agreed no need for a cast, keep moving and no further treatment required, other than some exercises.

Apart from the different decision by Newark (2 out of 3 hospitals said no cast, in fact Lincoln went so far as to say my arm could set in an L position) this resulted in incurred cost to the NHS and inconvenience to the patient, not to mention a badly fitting cast cutting into my wrist for several days, and being left to walk out of their unit with a gown open at the back as I could not get dressed. So much too for the NHS emphasis on 'Dignity'.

All I can say is that I can understand the Inadequate Rating I now know Newark to have, and will endeavour to avoid it in future.

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Response from Newark Hospital

Thank you for taking the time to leave your comments. Patient feedback is important to us as we work to improve the services and care we offer. It would be helpful if we could discuss in more detail the care you received and so would appreciate it if you could contact our Patient Experience Team on 01623 672222 or by email at pet@sfh-tr.nhs.uk

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