"Painfully Slow Service"

About: Princess Royal University Hospital / Trauma and orthopaedics

I always arrive early for appointments and so I expect to have to wait for a reasonable period of time in order to be seen at the scheduled time. However, having to wait in excess of forty minutes for a routine pre-assessment consultation with a nurse is a little over the top given the straightforward nature of my personal health criteria. I believe this was because the nurse was too busy chatting and giggling and was not adequately concentrating on their duties. I am all in favour of a good-natured working environment but NHS staff need to appreciate that patients are attending for a reason and are not present for the entertainment factor. Get on with the job at hand. Less dilly-dallying please.

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Response from Princess Royal University Hospital

I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net

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