"Update on partner's treatment"

About: Charles Clifford Dental Hospital

After many months of treatment, my partner got his dentures, but unfortunately they were very uncomfortable, the dentist decided to remake them, telling him the appointments would be 2-3 weeks apart, and a block booking would be arranged, one appointment was sent today, for December !!!

Telephoned the hospital to be told (again) that's the earliest appointment !! Despite the receptionist telling us two weeks ago, he would have to work the six appointments out which would take a while so he would have to put them in the post, maybe we should have waited for him to do them there and then.

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Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Marie,

Thank you for providing this feedback and I am sorry to hear about your partner's experience at the Charles Clifford Dental Hospital. We would like to look into this matter and would be grateful if you could provide more detail. You can do this by contacting our Patient Services Team. Either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and kind regards

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