"Wonderful to be treated like a real person!"

About: Frimley Park Hospital / Endocrinology

I was greeted by a nurse who took blood pressure, weight etc etc. This nurse had a gentle welcoming manner which would have put any nervous patients at their ease. I think I am not permitted here to mention the name of the doctor I saw, which is a pity because I would like them to have the recognition.

The doctor listened carefully, maintaining eye contact all the time I was speaking.

They explained the situation carefully, outlining what was wrong and making clear how they had decided upon the proposed treatment, repeating so that I could be sure of taking it all in.

They also commented sympathetically on another, often misunderstood, ailment that I have and their words were a great comfort to me.

They said that doctors often dish out advice on how to deal with a condition and forget to consider how it must feel to live with that condition on a daily basis.

It just felt so good to be treated as an individual rather than another entry on today's list.

Story from NHS Choices

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Response from Frimley Park Hospital

Thank you for taking the time to leave your feedback on your recent visit.

I'm pleased it was a positive experience for you, and you felt treated as an individual.

I have fed your comments back to the team, and I know they will be delighted to read them.

Thanks for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful