"ward A12"

About: Stepping Hill Hospital

I have just supported my brother during a stay in A 12 and was very unhappy with some of the practices that I saw there. I saw some poor infection control methods in terms of cleaning down beds for the next patient. Some nurses were unable to answer questions and I was not confident that they would find answers, in fact I had a lack of confidence overall. I saw one staff nurse who treated and elderly patient with a distinct lack of dignity. I am going to send in a comprehensive letter detailing my concerns about the current treatment but would not recommend this ward to anyone due to the lack of confidence I had in some of the nursing team which is a shame for the good nurses on the ward.

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Response from Stepping Hill Hospital

I was sorry to read of your encounter and observations on Ward A12.

I have provided your feedback to the management team and matron responsible for the ward to make them aware of your experience.

If you would like to pursue your concerns further or discuss them in more detail, please contact the Patient and Customer Services Team on 0161 419 5678.

Kind regards

Complaints and PALS Team Lead

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