"Hospital prescriptions"

About: Burnley General Hospital

Been given prescription from hospital, which is useless has I can not get it, from hospital pharmacy as I am exempt from paying for them on all other prescriptions but not hospital ones.which means I will now have to try to get it changed to one from the doctor,which urgent care doctor said when I asked them if I had to get the prescription from hospital pharmacy.i could only get it from there. So well done . I am now sat at home in pain and no way of getting the medication for what I have , so I am left to suffer in a lot of pain and not going to get better.

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Response from Burnley General Hospital

Thank you for your comments regarding your recent visit to the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to provide your feedback.

I am very sorry to hear of your concerns and for the inconvenience you have exprienced and I will make sure that your comments are passed on to the team.

If you would like us to look into the matter further, please could you contact me to provide more details.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email me at melissa.almond@elht.nhs.uk or at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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