"- communication - i recieved very ..."

About: Bradford Royal Infirmary

(as the patient),

What could be improved

- communication - i recieved very little or non.

- efficiency - i experienced a very slow service.

- reliability - i was told on two occacions that i would be contacted but i had to chase them up myself both times (after months of not hearing anything). I think they forgot me.

Anything else?

- i would have changed hospital but this would have meant starting from the beginning again.

- I felt silly, at one of my consultations i asked the dr for a date of when i would recieve my treatment and he asked me why i needed to know. I don't think i was asking an unreasonable question.

- i don't feel as though i have recieved a good service and do not plan to use this hospital again in the future.

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