About: Conquest Hospital

I took my newborn son to the conquest as he kept turning a grey/blue colour, and as he was born very prematurely I was extremely concerned. Upon arrival, we was sent to the resuss department which I believe is part of the A&E department, and my son was put on a SATS monitor where his sats kept dropping, however the nurse told me "it's just a faulty machine". The paediatrician then came over to see us, and was extremely patronising. They kept smiling at me and told me that I was just overreacting and that nothing was wrong with my son. After telling me countless times to go home, I eventually persuaded them to keep my son in overnight just to keep an eye on him as babies don't turn grey for no reason, which is something that you would expect a paediatrician to take seriously... apparently not! They then went off for a few moments to arrange a room for my son on Kipling Ward. Within a few minutes of her leaving, my son turned blue, stopped breathing and went completely limp! A nurse was standing by watching in panic, to which my husband has to shout at them to do something. They gave my son oxygen and after a couple of minutes he has regained colour but was still very pale. It was later found out that he had an infection which was what caused him to stop breathing. The moral of the story is, if I had listened to the paediatrician and gone home that night my son would have died! There was no way an ambulance would have made it in time. I then had to spend the next week around the same paediatrician who didn't even have the decency to apologise or acknowledge their mistakes. If anyone is reading this and knows their child is unwell but are told otherwise, make sure you push for something to do be done and don't always trust what a member of staff tells you. I hope the paediatrician that dealt with my son that day doesn't make the same crucial mistake, as another persons child may not be as fortunate next time!

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Response from Conquest Hospital

We are deeply disturbed to read about your experience at the Conquest Hospital last April with your newborn son. Please be assured, we take the issues you raise very seriously and would dearly like an opportunity to speak with you, so that we can investigate what happened in more detail and take appropriate action.

If you would like to do this, please contact our Patient Advice and Liaison Service (PALS).

They can be contacted on 01424 758090 (or by email at: esh-tr.PALSH@nhs.net).

They will liaise with the Lead Paediatrician and Head of Nursing responsible for Children's Services on your behalf, and organise a meeting, or telephone conversation.

Please accept our sincere apologies that your experience was poor, and for the distress this undoubtedly caused.

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