"Excellent governance, rubbish delivery"

About: Rotherham, Doncaster and South Humber NHS Foundation Trust

The RDASH paradox. Paperwork in order, perfect gatekeeping.

Consistency of care/service delivery? Nah! Experts in modernising services; sadly, not in ensuring they're delivered, or even deliverable.

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Response from PALS Coordinator, Rotherham, Doncaster and South Humber NHS Foundation Trust

Dear Agonised

Thank you for your recent posting. We are sorry that you are unhappy with the consistency of care and service delivery provided by the Trust. Should you wish to discuss your concerns further then please contact the Patient Advice and Liaison Service (PALS). Please be assured that we do our utmost to obtain an effective outcome wherever possible.

The PALS Freephone number (if calling from a BT landline) is 0800 015 4334 or Doncaster (O1302) 796537 (if calling from a mobile we can return your call directly) or email pals@rdash.nhs.uk. All contacts to PALS are completely confidential and the service is available Monday to Friday from 9.00 am to 5 pm.

With kind regards