"Absolute Joke"

About: Bmi - The London Independent Hospital

This hospital is an absolute joke and you should consider choosing a different hospital for your treatment. This is my second outpatient visit and both appointments were delayed up to 1-2 hours. The first appointment was due to reception accidently 'missing me off the list' and although I repeatedly asked if everything was ok with my appointment I had to wait for a manager to explain what had happened 1.5 hoursafter my appointment. my second appointment was also delays up to two hours.

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Response from Bmi - The London Independent Hospital

I am sorry that you experienced such long delays when attending your appointments. I have passed your comments to the Director of Operations and the Outpatients Services Manager.