"Make or cancel appointments"

About: Leicester Royal Infirmary / Ophthalmology

I am quite satisfied with your service but find it difficult to call the clinic dept. etc. Surely you can take calls or else how does a patient communicate cancel or make appointments, you should provide additional areas to make or cancel appointments. Thank you

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Response from University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your feedback.

We are really sorry to hear that you have been unhappy with the Opthalmology department at the Royal Infirmary. We would like to look into your concerns, so if you are happy for us to do so, please email myself, Clare Rose, General Manager on: clare.rose@uhl-tr.nhs.uk with your name, address, DOB and hospital number and we can investigate further for you.

Kind regards

Clare Rose

General Manager, Ophthalmology

Leicester's Hospitals