"I attended A&E upon instruction ..."

About: Chesterfield Royal Hospital

(as the patient),

What I liked

I attended A&E upon instruction of my GP as having an suspected allergic reaction to the medications I had been prescribed.

After waiting nearly two hours with no contact from any member of medical staff after checking in, I left the hospital and travelled to Sheffield, Northern general where I was seen and treatment was initiated in less than a half our of arriving - yes I was having an allergic reaction to the medications I had been prescribed and it was just as well that it was not a life threatening one too.

I will never go back to this A&E again.

What could be improved

If the staff spent less time chatting betwixt themselves and tere were a higher staffing level that was accordingly managed then this would not have happened.

I saw two members of staff take nearly 1 hour to replenish 3 medium sized trolleys of supplies but they spen more time laught & chatting than actually working - they were qualified staff as they had blue uniforms and not green ones on too.

Anything else?

The mamangement here is complacent - it has to be.

Story from NHS Choices

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Response from Chesterfield Royal Hospital

I was really disappointed to read about your experience. I will pass your observations and comments on to the emergency department's clinical lead - and if you would like us to look in to this matter further, please call our Advice Centre on 01246 512640. Sarah Turner-Saint, Head of Communications

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