"I was very unhappy with the fact ..."

About: Leicester Royal Infirmary

(as the patient),

What could be improved

I was very unhappy with the fact I was made an appointment for my sick three year old daughter with chicken pox and a very bad skin infection at 3.15pm and was left waiting for two hours with her crying with discomfort, why make the appiontment for this time if she can not be seen!, why not make the appointment for the time you can see a patient so they are not left waiting.

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. Thank you

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