"Ninewells - Gastroenterology"

About: Ninewells Hospital / Gastroenterology

(as the patient),

I'm a teenager who is insansely passionate about sport and my education. I've had trouble over the last 3 years with horrendous chest pains often being so painful I've collapsed.

10 months ago at ninewells they found that I had a hiatus hernia. Went back to my doctors and they refereed me back to the unit at ninewells who didn't even know I exsisted as they lost all my files and I'm still currently waiting to be seen. I've been refused surgery as it's not common for this type of hernia to cause such pain, yet it's damaging my life and I can hardly do anything. Basically been told to stay on useless medication for the rest of my life.

I think waiting times for this unit is ridiculous and. By the time I've been seen my hernia will probably be totally strangulated. I think the NHS and ninewells is a total shambles.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear “Nm17”

I am sorry to hear of the trouble you have been experiencing over the last 3 years and that you have now been told you have a hiatus hernia. Unfortunately, without further information, I am unable to respond specifically to your personal situation.

I can advise however that, in line with the National waiting time standard, NHS Tayside aims to achieve a waiting time standard of 12 weeks, from receipt of a patient’s routine referral to their outpatient appointment. Regrettably, the Gastroenterology Service is unable to achieve this standard at present. Unfortunately, this is due to the current demand for this service.

I would wish to extend sincere apologies to you, on behalf of NHS Tayside, for the distress this extended wait has caused you and would like to assure you that we are actively exploring all options, in an effort to reduce the waiting time.

General Practitioners do have access to NICE (National Institute for Health and Care Excellence) guidelines to assist in the management of hernia symptoms, which means treatment can be successful in the community. I would, therefore, urge you to see your GP if you are experiencing ongoing difficulties.

If you would like me to investigate the specific delays regarding the waiting time for your appointment, please contact the Complaints and Feedback Team on 0800 027 5507 (freephone) or via email to feedback.tayside@nhs.net

Kind regards.

Susan Chisholm, Head of Nursing

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