"A&E then Wacu then TIA"

About: William Harvey Hospital / Accident and emergency

My husband was taken to WHH last week, seen quite promptly in A&E then sent to Wacu. An overspill department I was told.

On arrival from A&E with a nurse, we were met with hostility from a staff nurse, who seemed totally unconcerned in which the other nurse was saying regarding my husband, as they dismissed us with a wave of their hand and told to "sit over there" For the next hour or two we sat there witnessing a lady asking three times for her husbands urine bag to be emptied as it was bulging at the seams, and each time told yes I will come in a minute, which never happened, It was only when a nurse whom I took to be an auxcillary, happen to notice as they walked past. And dealt with it. My husband was then called in, and when he came back was told that his symptoms suggested he may have had a minor stroke.he was told to wait in the waiting room for further information. The doctor then arrived about 45 mins later. We got up to follow him into the room but no they proceeded to tell us in front of everyone what they thought re the stroke and what would happen next. We would be contacted by phone by the TIA clinic and be seen within a week, so that he could be assessed. This also hasn't happened.. So I will have to chase this up today. I noticed on the wall your usual signs regarding your staff practises re tolerance etc.

I feel the same should apply to some of the staff in some off your departments.. I often wonder why they are in the job at all..

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Response from William Harvey Hospital

I am so sorry to learn about your husband's and your experience at the WHH in September.

This is not what we would wish for our patients.

Although it was obviously a very busy period in A&E, this is no excuse for not listening to, and attending to patients' needs.

Privacy and dignity should be paramount and your husband should not have been given his diagnosis in a public area.

Please accept our apologies for this.

Staff will be reminded about how diagnoses should be provided.

If you still have heard nothing about a way forward for your husband please will you contact PALS (the Patient Advice and Liaison Service) on either 01227 864314 or 01227 783145 and they will be pleased to help you.

If you get the answerphone, please leave a message as they will guarantee to return your call as soon as they can.

You may wish to email instead at ekh-tr.PALS@nhs.net

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