"The nurses were all helpful and caring"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance Queen's Hospital / Maternity care

(as the patient),

I was at home when I discovered I was bleeding heavily. At nearly 40 weeks pregnant I knew this wasn't normal and called 999. A paramedic arrived quickly and didn't seem overly concerned despite me saying I was bleeding heavily, he didn't examine me. He just said to hang on as he didn't want to do a home birth! Had to wait another 20 minutes before ambulance arrived. they then discussed for 5 minutes which hospital to take me to. I insisted I wanted to go to nearest one despite not being booked into there for my planned birth. I then sat on the drive in the ambulance whilst they called the hospital maternity unit to ask what to do, they said to get me to nearest maternity unit quickly. I requested the ambulance person to check me out as I could feel lots of blood and at this point he then asked the driver to put lights on and go. When I reached the maternity unit at queens the midwives very quickly checked me and baby's heart rate was very poor. I was given an emergency c section within minutes. They saved my babies life and I can not thank the staff at queens enough. Their care was amazing, each and every one that treated me at queens was kind, caring and just fantastic. Everyone that was involved in the procedure came to see us and check we were ok. They all said how lucky we were and any further delay the outcome would not have been good. The after care on the Ward was great and the nurses were all helpful and caring, Especially the midwife that helped me breast feed. Thank you Queens maternity you are amazing! And just for the record this was a Saturday... 24 hour NHS

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Marian Burgess, Patient Experience Manager, East Of England Ambulance Service NHS Trust

Thank you for taking the time to provide this feedback. I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email eoeasnt.feedback@nhs.net with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.

Congratulations on the safe arrival of your baby, I hope you and your baby are well.

Kind regards

Marian Burgess

Patient Experience Lead

  • Mother of 3 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Response from Queen's Hospital

I would firstly like to start by saying congratulations on the birth of your baby and thank you for taking the time to comment on your care. It’s wonderful to know that everyone treated you so well, I am very proud of everyone in the maternity department as they have worked extremely hard to make sure that all of the patients we care for get a positive experience. I will ensure that your thanks are passed onto them. I hope you and your baby are doing well and thank you once again for taking the time to make us aware of your experience.

Yours sincerely

Kathryn Halford

Chief Nurse

  • Mother of 3 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too