"DTC gastroscopy and colonoscopy"
About: Hampshire Hospitals NHS Foundation Trust Hampshire Hospitals NHS Foundation Trust Basingstoke RG24 9NA
Posted by p************a
Second visit to DTC in ten years.
Admission procedures good, taken to the changing area and then told to put my belongings in the locker provided.
So far so good... I was then taken onto the ward and sat in the chair in the cubicle next to the bed whilst having a canula inserted. During this procedure my bed was removed by another nurse.
Naively I thought this meant I was soon to to have the procedure done.
The cubicles are made of concrete walls floor to ceiling with a curtain at the end for privacy, I felt somewhat imprisoned as various staff members clattered their way up and down the aisle past my cubicle without a second glance to me waiting nervously.
I did manage to get someone's attention and ask where the bed was, nothing was done.
I had a thumping headache, and was dealing with increasing tension and anxiety.
After an hour and a half I was then taken through to have my procedure done.
I cannot fault the actual procedure itself and the staff were brilliant, thank you. (I did have a throat spray, sedative and entonox so I am sure that this helped.
If they'd have offered a gin and tonic I would have taken that too!! ).
In short, improvements could be made during the admission procedure, especially with communication, although it did seem to cause confusion that I was in the post 'op' area.
So, would highly rate the actual procedure, but think that the admissions procedure needs some attention!!