"Staff were friendly and helpful ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

Staff were friendly and helpful this includes the catering and cleaning staff. I was kept informed about what would happen to me during my hip operation and also the after care.

What could be improved

Would have liked some help to have a shower during my week in hospital. Had to make do with a wash and in the bathroom nowhere clean to put wash things down near you only on top of rubbish bin. Had to have items near as walking on crutches. I took in day clothes as I was told I would get dressed with help but this was not done.

Anything else?

I was in a bay of women patients but there were mens' wards and men walking about. I thought it was supposed to be single sex wards and not shared toilets/bathrooms. Felt rather vulnerable when going to bathroom in only a nightie.

Story from NHS Choices

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Response from The Princess Royal Hospital

We aim to provide best possible services for all of our patients. We are very disappointed that you had concerns about washing and privacy.

Unfortunately the NHS Choices website is anonymous, and your contact details are not shared with the Trust. We would therefore encourage you to contact the Trust to discuss the issues you have raised so that we can address them as soon as possible.

Please call our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visit their office near the Main Entrance. They aim to: provide advice and support patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp

Thank you for taking the time to raises these issues through NHS Choices. We look forward to hearing from you direct so that we can address your concerns.

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