"Good service with limited resources"

About: Leicester Royal Infirmary / Maternity

Great service within maternity by staff struggling with limited resources to doctors. Only detrimental aspects were the design of the MAU, where we and several other patients could clearly hear what really should be confidential information...and smoking! As a smoker myself I find it absolutely disgusting that no one seems to care about smoking immediately outside the Kensington building, which detracts from the professional behaviour and conduct of the staff inside. Aside from these minor niggles, would like to commend the staff, particularly our student midwife who demonstrated a caring, professional, and knowledgeable attitude throughout and who is a credit to the department.

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Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your feedback.

We apologise that you disappointed with elements of the service provided at the Leicester Royal Infirmary. We have passed your concerns on to the team. If you would like to name the student midwife who you were particularly impressed with, then please email: Communications@uhl-tr.nhs.uk and we can pass this lovely feedback on.

With regards to your smoking issue, we are aware that this is an issue and are working with our Director of Estates & Facilities on how we can implement/enforce rules around the hospital, particularly the Kensington Building.

Once again thank you for taking the time to post your feedback. We are delighted to hear that overall you were impressed with the care provided by all the medical team on MAU.

Kind regards,

Communications Team

Leicester's Hospitals