"A class act - all round"

About: Friarage Hospital Site / Trauma and orthopaedics

I had a total knee replacement carried out in 21st September. The care was faultless, from the initial consultation to hospital discharge; from the surgeons to the cleaners. Everybody involved worked together as a well practiced team, maintaining their calm professionalism and sense of humour throughout my stay. However busy they were, nothing seemed to be too much trouble. The hospital may not be a gleaming glass and stainless steel showcase, but it's functional, it has modern equipment and provides bucket loads of that most important element ..... which is caring. Thank you Friarage. We are very lucky to have you.

Story from NHS Choices

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Response from Friarage Hospital Site

Good afternoon

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently afforded to you under the care of the Orthopaedic Team at the Friarage Hospital, Northallerton.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the Trust welcomes nominations for the annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for this award, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road



Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk

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