"Shambolic Ophthalmology Service"

About: Newham General Hospital / Ophthalmology

Newham Hospital/Ophthalmology Department is supposed to be monitoring my eyes for ocular hypertension. Actually getting this service/treatment has, so far, proved very difficult due to inexcusably shambolic provision. An example of the shambolic service is, my turning up for an appointment on 30th August. The appointment was cancelled by the department on the day - the specialist didn't turn up. I and fellow patients were assured a new appointment would be arranged before the end of the week. That did not happen for me. I don't know about the others. Several weeks later I received a letter telling me my appointment of 30th August 'is' (sic) cancelled, 'due to unforeseen circumstances'. A new appointment of 16th October was stated in that letter. Two days later I got another letter informing me that, 'due to unforeseen circumstances', the appointment of 16th October is cancelled and the new appointment is for 1st December. I have very little confidence in the service and I am anxious about the consequences of the incompetence described. That is not the only example of problems with appointments and the obvious inability of the hospital department to provide its service. I have also experienced problems with the prescription and issuing of medication. Based on my experience I would advise others to avoid, if possible, using the Newham General Hospital Ophthalmology Department; such action might, after all, be doing them a big favour.

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Response from Newham General Hospital

We are very sorry to read of your experience regarding your ophthalmology appointments and of the concerns you have raised here. We apologise for any inconvenience this caused you.

We would like to speak with you further about the concerns you have raised here so that we are able to look in to what has happened. To do this we ask if you could please contact the PALS Team on 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards,

Barts Health NHS Trust

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