"Heart problem"

About: South Tyneside District Hospital / Accident and emergency

Have been diagnosed with heart failure. Lack of blood to heart. Misdiagnosed since late February after appendectomy, doctors appear to have branded me a nuisance and/or a liar. Treatment withheld in a&e, meetings going nowhere, heart doctor wanted me to go home, they also suggested i may have psychological problems. Nursing staff overheard criticising me during a morning handover, calling me weird. Sent home after endoscopy with a bag full of drugs that nobody discussed with me. Now, after an echocardiogram, the equipment operator and the on-duty doctor believed what they saw and what i was saying. Am now on new meds. The promised angiogram, however, two weeks later has not materialised, even though that doctor was in two minds whether to admit me after the echo test.

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Response from South Tyneside District Hospital

Thank you for providing feedback in relation to your recent experience with South Tyneside NHS Foundation Trust.

We are sorry to learn that you are unhappy with the service which we have provided and would welcome the opportunity to discuss your concerns further.

If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk, a member of the team will take the necessary details and ensure that these are passed on for further investigation.

The Trust is grateful for all feedback, positive or negative, as it helps us gain an understanding of what is important to our patients.

We would like to take this opportunity to thank you for leaving your comments on NHS Choices.

Customer Services Department

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