"Running late again"

About: The Walton Centre / Neurology

My recent visit to to Walton neurology clinic was not a pleasant one. I was informed the clinic was running 30 minutes late. After a 90 minute delay the consultant finally came to see me. I asked why the clinic was running so late?.......their reply was the consultant has too many patients. After 5 minutes I decided to cut short my appointment and requested I was discharged from the clinic. I will be putting in a complaint concerning this appointment and mistakes made at my previous appointment in August 2015.

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Response from The Walton Centre

We're really sorry to hear about the problems you experienced in your clinic. We would like to look into the matter in more detail. If you could assist us, and are happy to do so, could you get in touch with our Patient Experience Team? They can be contacted on 0151 556 3090/3091 or email patientexperienceteam@thewaltoncentre.nhs.uk. We value feedback, both positive and negative. Thank you for taking the time to write your review.

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