"Parking charges when our child was in Neonatal unit"

About: Good Hope Hospital / Paediatrics

(as a parent/guardian),

Our son was born in early September 2016 and spent the first 2 weeks of his life in Neonatal.

During this time we had to park at the hospital and it cost me around £100.

On the last day a Neonatal nurse overhead us moaning about the parking charges and told me that we should have had a welcome pack when our child was taken into Neonatal. In that pack would have been a parking concession pass for £10 per week.

How do we get a refund on our charges? We can't afford to be out of pocket by this amount, and its the hospitals fault that the correct admin paperwork was not given to us when our son was admitted.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear dmnx

Thank you for your post regarding your experience when following his birth, your baby son was in our Neonatal Unit at Good Hope Hospital.

Can I please ask you to contact me directly so that I may obtain some more information from you and make some enquiries on your behalf?

I can be contacted by email: marie.helebert@nhs.net or by telephone between 9am - 2pm Monday to Friday, with a voicemail service in operation at all other times. I will endeavour to return your call at the earliest opportunity.

I hope this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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