"Wrong diagnosis"

About: Heartlands Hospital / Accident and emergency

I came to a&e on Monday after waking up with pain in my side and difficulty to breathe. I went to my local walk-in clinic and I was sent here with suspected ruptured ovarian cyst. I had a letter marked urgent yet people who arrived after me was seen before me. When I eventually got seen after 2hours of waiting I was told I had pulled a muscle. I had no scans or blood tests done but got sent home and told to have a hot bath. I then woke up on Tuesday in excruciating pain and had to return to a&e where I ended up having to have an ECG done as my heart was beating too fast and I had a high temperature. To find out that I haven't pulled a muscle but I have a nasty kidney infection which had spread to my blood.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your comments regarding your patient experience in Accident and Emergency at Heartlands Hospital.

I am sorry to read the details of your post and would very much like to speak with your directly so that I can obtain some more information from you to enable me to investigate your experience appropriately.

I can be contacted either by telephone: 0121 424 0808 9am - 2pm Monday to Friday, with a voicemail service in operation at all other times where your call will be returned at the earliest opportunity, or by email: marie.helebert@nhs.net.

I hope this is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful