"Superb service!"

About: Burnley General Hospital

I've just returned from a visit to Burnley Urgent Care Centre & have to say that the service & care I received was superb. I arrived around 7.45am with a foot problem and I was the only one in the waiting room. I was seen within a few minutes by the triage nurse & was attended to by a very nice doctor within 30 minutes, In and out in less than 45 minutes - brilliant! The staff I saw - the receptionist, triage nurse & doctor were all very friendly and helpful, and I cannot fault the treatment I received. Top tip: Arrive just before 8.00am if you can and you won't have to wait very long.

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Response from Burnley General Hospital

Thank you so much for your comments regarding your visit to the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback regarding your visit and I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit so we can understand the bits of the experience that made this so positive we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful