About: Salford Royal / Neurology

This morning I attended Salford Royal with severe neck pain.

I was completely dismissed by the doctor who although they did not have sight of the scans, told me they could not turn back time.

Firstly why was I referred to a hospital miles away from home, which was a nightmare to get to for me.

It cost me £3.00 in the car park only to find they had not even got the scans.

How could they suppose they could carry out a sensible consultation without them.

Why wasnt I told before I attended.

Efficiency is about having the right things in place in order to give a complete diagnosis surly!

My own doctor could have told me there was nothing they could do, (Though this is subjective without a scan to look at). Secondly the doctor did not even examine me.

What is going on with the NHS.

I was given no choice on where to go, and centres of excellence are all well and good but they only work for the Doctors, not the patients.

I feel completely disregarded because I am over 60.

Story from NHS Choices

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Response from Salford Royal

Dear Christine

Thank you for taking the time to highlight the areas of concern that you have experienced - it is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously.

It would be very helpful if you could contact us, to allow us to look into the situation, so that we learn from it and ensure a similar situation does not occur again.

You can contact us via our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Many thanks again for taking the time to write this review.

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