"Uncaring and unhelpful"

About: University Hospital Lewisham / Accident and emergency

I am horrified that staff have been unable to reassure my daughter who is looking after a friend who has been admitted following an overdose. I tried to share information the patient had given to show that they were quite fixated on suicide but was discouraged from doing so. My daughter phoned me as she was so concerned about leaving her friend in this hospital and, having spoken to an individual there, I can understand why. I'm in N Ireland and only called the hospital on the advice of one of our Suicide Prevention organisations who were extremely concerned at the apparent lack of care and compassion for the patient and concerned friends. Very disappointing and cause for concern. I'm a teacher so I've advised my daughter to leave now, as the hospital are now responsible for her friend.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospital Lewisham

I am sorry that you feel that you have a negative experience of the department, it is very difficult to ascertain the exact problem from your comments but we would welcome further feedback with more detail. Whilst all patient information is confidential if you wish to contact our PALS Department at pals.lewisham@nhs.net or on 0208 333 3355 and we can look into the matter further.


Sarah Carver

Matron ED

  • {{helpful}} of {{total()}} people think this response is helpful