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A positive experience

Story from nhs.uk

"A positive experience"

About: East Surrey Hospital / Dermatology

On the 10th Sept I had an appointment in the Demertology out patients dept. I had a biopsy done by a really kind Doctor and nurse, who were very concerned that I was comfortable and made the whole procedure as pleasant as they were able to for me. I was kept informed the whole time of what was being done, and left feeling very reasurred and fully informed both verbally and with paperwork on how to look after my stitches and wound etc, I could not have been treated better. Thank you to the staff that I saw from the Receptionist to the really nice doctor and nurse.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 18/10/2016 at 10:54
Published on Care Opinion at 12:19

Thank you for taking the time to tell us about your experience of our dermatology outpatients clinic and my apologies for the delayed response. It is always great to hear that our patients feel our staff deliver an excellent service, not just clinically but also in how they communicate with patients. I will make sure that your story is shared with the staff in that department who I know will appreciate your thanks.

With best wishes,

Cathy White

Patient experience lead

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