"Ward 15 - couldn't have been better"

About: Wansbeck Hospital / Trauma and orthopaedics

I was admitted to Ward 15 for a hip operation in February 2016 and every one of the hospital staff involved with my care were brilliant. I was nervous at first as I'd never had any operations in the past so wasn't sure what to expect turns out the not knowing was the issue. The nurses on duty were fantastic and never stopped for a second. Everyone on duty that day were polite and well mannered and put me at ease, when you have the surgeon then anaesthetist come and talk you through your procedure it really helps, so does having a porter joke with you: hard to be nervous when the porter is asking for their taxi fare for wheeling you round into theatre :-) Anyway the procedure went fine, the aftercare was brilliant and the chief nurse on duty was fantastic (but they were all great). My partner also says it was 5* care and they kept him informed of my progress and told him when I was out of theatre to put his mind at rest. Overall just a massive thank you and a well done to Ward 15 staff, if I need to have the same surgery again at Wansbeck I am going to be so much more at ease!

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Response from Wansbeck Hospital

Dear Stacey,

I hope your recovery is going well? Many thanks for taking the time to share your experience of our care.

I am so pleased that the team on ward 15 did all they could to put you at ease during what was, naturally, an anxious time for you. It is also lovely to know that we've earned your trust and that you would happily return to Wansbeck should you need us in the future.

That sort of endorsement means everything to our staff - thank you!

All the best,


Annie Laverty - Director of Patient Experience

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