"Disabled parking at lister"

About: Lister Hospital

(as a relative),

Disabled parking for blue badge holders is to far from the main entrance!

There are lots of parking spaces for consultants that are much nearer to the entrance. When a disabled person is visiting a relative or going to outpatients it is very difficult to get from the disabled parking areas. The fees for disabled parking are too high.

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Response from Peter Gibson, Associate Director, Public Affairs, East and North Hertfordshire NHS Trust

Thanks for getting in touch and for your feedback. When we designed the new car park, we involved existing users and representatives from local disability groups. This is why the number of designated bays was tripled and located together, close to the access of the car parks lifts to make it easier for blue badge holders to park and get in to the hospital. A wheelchair park close to the main lift lobby on the ground floor, operated using a coin-release system similar to those used by many supermarkets for shopping trolleys, means that people have access to wheelchairs should they need them. We have volunteers on hand at the hospital's main entrance, which is linked directly to the car park, to help anyone who may need assistance. The charge levied is the same for anyone using the car park, with those on qualifying benefits able to reclaim to cost of travel and parking under the national Healthcare Travel Costs Scheme (http://www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx). W hope that you find this information helpful.

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Response from East and North Hertfordshire NHS Trust

Thank you for your review. It's unfortunate that you find the disabled spaces too far away from the main entrance of the Lister. We have disabled parking bays located on the 4th floor of the multi-storey car park, close to the lifts which bring you down right in front of the main entrance. We wonder if you were able to locate these?

We understand that you feel the parking prices for blue badge holders may be too high. All of our car parks across our sites cost us around £1 million per year to run and manage. The Trust isn't given a set budget for the management of our parking facilities, so we need to charge to cover those costs and to not take money away from patient care. We don't seek to profit from parking fees, but any profits that are made are put back in to patient care.

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